We are always happy to help! If you ever need help, email us at info@animaroo.com or give us a call at (888) 514-6399.

Shipping

How much is shipping?

Shipping is calculated and selected at checkout.

How long does it take to ship?

Our shipping is fast! All orders as shipped within 24 - 72 hours 

Do I need to sign for shipping?

Nope! Packages will be left at the door or with your doorman.

Do you ship to P.O. boxes, APO/FPO addresses or international addresses?

We do not currently support shipping to P.O. boxes, APO/FPO addresses or international addresses. We currently only support shipping wihting the contiguous United States.

What happens if my order is lost in the mail?

Payments

How do I make a purchase?

Just add your desired items to your cart, then select "Proceed to Checkout" to complete your purchase.

When will my payment method be charged?

Your payment method will be charged on the day of shipping, generally 24 to 72 hours after the order is placed.

Why is my credit card not working?

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the cardBefore you place your order, add the CVV, a 3-digit code found on the back of your card.

What information is needed to check out?

Checkout is easy, just enter your address and payment details and you are good to go!

What forms of payment are accepted?

We accept Visa, MasterCard, American Express, Discover and PayPal. 

Promotions

I have a coupon code, how do I use it?

At checkout, simply put your coupon code into the "Apply Discount Code" and click "Apply Discount," and the discount will be applied to your order!

Do we offer military or senior citizen discounts?

Currently we do not offer any additional discounts for military or senior citizens. If you are looking for savings, please sign

Returning an Item

How do I request a return or replacement for my order?

We work our hardest to guarantee 100% customer satisfaction. If you have any issues with your order, please do not hesistate to send us a message with your order number.

How long does it take to refund my order?

Times can vary depending on your banking institution, but the average is 3 to 5 business days.

Support

How do I contact customer service?

We are here for you 24/7 to help with your needs. You can email us at info@animaroo.com or give us a call at (888) 514-6399.

What's your Privacy Policy?

Your privacy matters to us. Read our Privacy Policy for more details.

 

If you have any questions or concerns, send us a message here.